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Mission, Vision, Values, Strategic Goals

The Mission:

To protect the society from prohibited items, facilitate the movement of legitimate trade, and ensure a competitive economy for the Emirate of Ras Al Khaimah so as to achieve customer happiness. 

The Vision:

A leading customs administration in protection of society, supporting a sustainable and competitive economy with innovative tools and excellent partnerships.

 Institutional Values:
1- Leadership: We support with all our capabilities and resources the holding of a leading global standing in all our operations and services.
2- Governance: Accountability, transparency and integrity will be the governing standards of all our operations and relations with all stakeholders.
3- Innovation: We promote a culture of innovation within the work environment, and integrate innovative tools in all our daily operations and activities.
4- Happiness and Positivity: Maintaining a positive work environment supported by institutional capabilities that are dedicated to bring happiness to customers.
5- Sustainability: Focusing on achievement of stable and sustainable ground-breaking results driven by efficient and effective flexible institutional capabilities. 
6- Strategic Alignment: We will work together as one team to achieve our goals in alignment with the Government's vision, ensuring enhanced strategic targets.​​​

Strategic Goals:

  • ​ Reinforce the customs security system in order to ensure the sustainable security of society
  •  Develop customs work and enhance competitiveness
  •  Promote both strategic relationships and partnerships
  •  Enhance the revenue and its sustainability
  •  Boost investment opportunities in Ras Al K​haimah together with the partners
  •  Support the Government's trend towards minimizing expenditures and maximizing revenue
  •  Achieve environmental and social sustainability
  •  Create an innovative working environment which supports the Government's trends and strategies
  •  Assume a leading community role in promoting a culture of innovation
  •  Enhance a positive and happy work environment
  •  Consolidate a culture of futuristic thinking and future foresight within the Department
  •  Establish a leading governmental model in investing in human capital​