We accept complaints and suggestions by email info@customs.rak.ae

News Detail

RAK Customs launches Hafiz (Reward) programme for departmental staff

RAK Customs Department launched on Monday, 6th April, the internal Customs Rewards Fund program (Hafiz) after it has been fully renovated into an electronic application. The ‘Hafiz’ program is one of the Happiness initiatives provided by RAK Customs Department to the staff. The launch of the program has been announced during the regular Leadership meeting held by H.E. Dr. Mohammed Al Mehrezi, the Director General of RAK Customs, with managers and heads of internal departments, sections and customs centers using remote meeting technology. H.E. Dr. Al Mehrezi started the meeting by conveying the greeting and commendation of H.H. Sheikh Ahmed Bin Saqr Al Qasimi, the Chairman of RAK Customs Department, for the efforts of all departmental leaders, and also expressed the keenness of H.H. Sheikh Ahmed to follow up work progress, particularly amid the current precautionary measures. Managers, who are in charge of the ‘Hafiz’ program explained, during the meeting, the importance of such a program and the specific shift that will take place by breaking away from paperwork and moving to the electronic form of working.

The new ‘Hafiz’ application can produce various reports, all of which will contribute towards precisely monitoring and following up the chain of customs seizures and relating customs rewards. H.E. Dr. Al Mehrezi applauded the explanation given, and added that the ‘Hafiz’ program will maintain the rights of operational customs staff, and will highlight their efforts and competency in carrying out their work, which will positively reflect on the work environment and will increase productivity of the staff. Before concluding the meeting, Al Mehrezi stressed the necessity for all staff to strictly adhere to and implement the protective and precautionary procedures already in place to fight the spread of the Covid-19 pandemic.

13 April 2020

Contact with Rak Customs General Manager