We accept complaints and suggestions by email info@customs.rak.ae

General Manager : H.E. Dr. Mohammed Al Mehrzi


RAK Customs Department welcomes you to its new website. This updated facility will provide improved information and guidance with a new horizon of constructive and effective communication with our valued customers

We, at RAK Customs, seek through our Vision to be a leading customs administration in protection of society, supporting a sustainable and competitive economy with innovative tools and excellent partnerships. In doing so, we rely on a solid and well-defined Mission, whose pillars are clearly reflected in protection of society from prohibited items and facilitation of legitimate trade, ensuring a competitive economy for the Emirate of Ras Al Khaimah in order to raise customer happiness.

Since RAK Customs is one of the earliest local government departments to be established in the Emirate of Ras Al Khaimah, and as the Department has and still accomplishes many achievements in the continued progression of the Emirate’s rise, RAK Customs Department has to take the initiative to keep pace with the latest developments in modern communications and connectivity with our customers. With this in mind, this electronic transformation has been introduced to speed up the completion of customs transactions as well as addressing a number of obstacles, which might result in delays in appropriate completion of customs work.

In fact, our aspirations know no boundaries, and together with our endeavours, are primarily associated with and focused on our contribution to the security of the UAE, and on our support for the economic system which completes the overall success of the UAE. Additionally, RAK Customs has other responsibilities to fulfil, such as patronage and support for various community activities, and enforcement of controls in terms of combatting counterfeit items that infringe Intellectual Property Rights (IPR).

Contact with Rak Customs General Manager