We accept complaints and suggestions by email info@customs.rak.ae

RAK Customs strategy

A leading customs administration in protection of society, supporting a sustainable and competitive economy with innovative tools and excellent

To protect the society from prohibited items, facilitate the movement of legitimate trade, and ensure a competitive economy for the Emirate of Ras Al Khaimah so as to achieve customer happiness

1- Sustainability and leadership : Applying global best practices and innovations to customs work that will elevate the reputation of the Department.
2- Governance : Objectivity, equity, transparency and primacy to public interest over private interest.
3- Empowerment : Raising the capability of government entities to implement the Human Resources policies.
4- Partnerships: Fruitful collaboration and close working with our partners to successfully achieve our goals and realize our aspirations.
5- Motivation and innovation : Creating a motivational work environment and devising collective, creative techniques to develop innovative ideas.
6- Happiness and positivity : Spreading happiness and positivity amongst employees, customers and partners.

* Reinforce the customs security system in order to ensure the sustainable security of society
* Develop the customs work system, develop the revenue and enhance competitiveness
* Enhance customer experience through the provision of outstanding services
* Strengthen strategic relations and partnerships
* Manage the human resources professionally and with high efficiency
* Consolidate institutional excellence and innovation within the Department
* Achieve financial sustainability and maintain properties

Contact with Rak Customs General Manager