We accept complaints and suggestions by email info@customs.rak.ae

RAK Customs strategy

A leading customs administration in protection of society, supporting a sustainable and competitive economy with innovative tools and excellent

To protect the society from prohibited items, facilitate the movement of legitimate trade, and ensure a competitive economy for the Emirate of Ras Al Khaimah so as to achieve customer happiness

* Sustainability and leadership * Governance * Empowerment * Partnerships * Motivation and innovation * Happiness and positivity

* Reinforce the customs security system in order to ensure the sustainable security of society
* Develop the customs work system, develop the revenue and enhance competitiveness
* Enhance customer experience through the provision of outstanding services
* Strengthen strategic relations and partnerships
* Manage the human resources professionally and with high efficiency
* Consolidate institutional excellence and innovation within the Department
* Achieve financial sustainability and maintain properties

Contact with Rak Customs General Manager