We accept complaints and suggestions by email info@customs.rak.ae

RAK Customs strategy

A leading customs administration in protection of society, supporting a sustainable and competitive economy with innovative tools and excellent

To protect the society from prohibited items, facilitate the movement of legitimate trade, and ensure a competitive economy for the Emirate of Ras Al Khaimah so as to achieve customer happiness

* Sustainability and leadership * Governance * Empowerment * Partnerships * Motivation and innovation * Happiness and positivity

To facilitate trade, passenger and goods movement across borders To reinforce security and combat prohibited items

Develop customs work, increase revenue and enhance competitiveness Reinforce the customs security system in order to ensure the sustainable security of society

Consolidate a culture of innovation and future foresight within the Department.Establish a leading governmental model in investing in human capital, and in openness to society.Promote good management of financial resources and departmental property, and support the government's direction to reduce costs and implement institutional governance

* Reinforce the customs security system in order to ensure the sustainable security of society
* Develop the customs work system, develop the revenue and enhance competitiveness
* Enhance customer experience through the provision of outstanding services
* Strengthen strategic relations and partnerships
* Manage the human resources professionally and with high efficiency
* Consolidate institutional excellence and innovation within the Department
* Achieve financial sustainability and maintain properties

Contact with Rak Customs General Manager